Privacy Policy

What we collect, why, who we share it with, and the choices you have.

Last updated: November 8, 2026

Summary: we collect what we need to run Rupipest and bill for it, your company owns the data it enters, data is hosted in the US, and we do not sell personal information.

1. Scope

This Privacy Policy explains how RUPISOL S.A.C., the Peruvian company that develops and licenses Rupipest, and RUPIPEST, LLC, the Delaware company that processes payments (together "Rupipest", "we"), collect and uses personal information on our website (www.rupipest.com/en-us) and in the Rupipest software (the "Service"). Rupipest is a business-to-business service for pest control companies.

Two roles apply. For information about visitors, prospects and the people who buy and administer accounts, Rupipest decides how it is used. For the information our customers enter into the Service about their own staff and clients ("Customer Data"), Rupipest acts as a service provider that processes it on the customer's behalf and under their instructions. If you are a client of a pest control company that uses Rupipest, please contact that company first about your information.

2. Information we collect

Account and contact details: name, company, work email, phone, state, and the details you give when booking a demo or buying a subscription.
Billing information: billing address, tax ID and payment status. Card details are collected and stored by Stripe, not by us.
Customer Data: what your users enter in the Service, such as client sites, service records, photos, signatures, device scans and reports. Technician location may be recorded with a visit when the user allows it on their device.
Usage and device data: log data, browser and device type, IP address and pages visited, to keep the Service secure and working.
Cookies and similar technologies: see section 5.

3. How we use information

To provide, maintain, secure and support the Service and your account.
To process payments and send receipts, invoices and service notices.
To respond to questions and demo requests, and to send product or marketing emails, which you can unsubscribe from at any time.
To understand how our website and product are used and improve them, using aggregated or de-identified data where possible.
To comply with law, enforce our terms and prevent fraud or abuse.

We do not sell personal information, and we do not use Customer Data for advertising.

We share information only with providers that help us run Rupipest, under contracts that limit their use of it, and when required by law:

Contabo: hosting of the Service and its data (US East region).
Stripe: payments, subscriptions and billing portal.
Vercel and Cloudflare: website hosting, security and DNS.
Google (Analytics, Tag Manager) and Meta (Pixel): website analytics and advertising measurement on our website only, not in the Service.
Calendly: demo and onboarding scheduling.
RUPISOL S.A.C. (Peru), which develops, licenses and supports the Service and may access data to provide support and maintenance.
Email and messaging providers we use to send service emails and support messages.

If Rupipest is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy.

5. Cookies and analytics

Our website uses cookies and similar tools from Google and Meta to measure visits and the results of our advertising. These run on the public website, not inside the Service. You can block or delete cookies in your browser, use the Google Analytics opt-out add-on, and adjust ad preferences in your Meta account. The Service itself uses only the cookies needed to keep you signed in and secure.

6. Security

We protect information with encryption in transit (HTTPS), encryption at rest, role-based permissions, an audit log of changes and daily backups. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify you as required by law.

7. Retention

We keep account and billing records for as long as your account is active and afterwards as long as needed for legal, tax and accounting purposes. Customer Data is handled as described in our Terms: available for export for 90 days after the contract ends and then deleted or anonymized, unless the law requires keeping it, with backups overwritten on our normal cycle. Customers can ask us to delete data sooner.

8. International transfers

Service data is hosted in the United States. RUPISOL S.A.C. in Peru and some providers may access or process information from other countries to provide support. We take steps to protect it wherever it is processed.

9. Your choices and rights

You can access and update your account information in the Service, unsubscribe from marketing emails using the link in each email, and ask us for a copy of your personal information, a correction, or its deletion. Depending on your state (for example California, Colorado, Connecticut, Virginia or Texas), you may have additional rights, such as to know what we collect, to delete or correct it, and to opt out of targeted advertising. We will not discriminate against you for using these rights.

To make a request, email freddy.muro@rupisol.com. We may need to verify your identity. If your information is Customer Data held for a pest control company, we will pass your request to that company.

10. Children

Rupipest is a business service and is not directed to children under 16. We do not knowingly collect their personal information.

11. Changes to this policy

We may update this policy. We will post the new version here with a new date and, for material changes, notify customers by email or in the app.

12. Contact

RUPISOL S.A.C., Av. Las Américas 1672, La Victoria, Lima, Peru · RUPIPEST, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA
Privacy questions: freddy.muro@rupisol.com
Support: soporte@rupisol.com