Refund Policy
Our 30-day money-back guarantee, and how cancellations work after that.
1. 30-day money-back guarantee
If Rupipest is not right for your company, cancel within 30 days of your first payment and we will refund that first payment in full. This applies to monthly and annual plans, including plans with the Founding US Partner discount. No questions asked.
The guarantee applies once per company, to its first subscription payment.
2. How to ask for a refund
Cancel from your billing portal and email soporte@rupisol.com with your company name and the email used at checkout, or simply write to us and we will cancel for you. Refunds go back to the original payment method through Stripe within 5 to 10 business days, depending on your bank.
3. After the first 30 days
- Monthly plans: cancel anytime; you keep access until the end of the month you paid for. Partial months are not refunded.
- Annual plans: cancel anytime to stop the next renewal; you keep access until the end of the paid year. Unused months are not refunded.
- Removing licenses: fewer licenses take effect at the next renewal and are not refunded for the current period.
- Annual renewals: we email you before your plan renews. If you forgot to cancel, contact us within 14 days of the renewal charge and, if the account was not used after the renewal, we will refund it.
4. Exclusions
We may decline refunds for accounts suspended or closed for breaking our Terms, or for fraudulent or abusive refund requests. Custom work agreed separately, such as quoted data migration, is refunded according to that agreement.
5. Contact
RUPIPEST, LLC (payments), 131 Continental Dr, Suite 305, Newark, DE 19713, USA, on behalf of RUPISOL S.A.C. (licensor), Lima, Peru
soporte@rupisol.com