Terms of Service

Version 1.0 · Effective November 8, 2026

Summary: you pay per technician and administrator license, office users are free, plans renew automatically until you cancel, you own your data and can export it, and your first payment is covered by a 30-day money-back guarantee. The full terms below are what apply.

1. Parties and definitions

These Terms of Service ("Terms") govern the use of the Rupipest platform between the Customer and the two companies that run the service: RUPISOL S.A.C. as licensor and RUPIPEST, LLC as the company that receives and processes payments.

• RUPISOL: RUPISOL S.A.C., a company organized in Peru, owner and developer of the Platform and licensor of the software. Address: Av. Las Américas 1672, Rumihuasi F402, La Victoria, Lima, Peru. RUC (tax ID): 20604087644.
• RUPIPEST LLC: RUPIPEST, LLC, a Delaware limited liability company that receives and processes license payments. Registered address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA.
• Platform: the Rupipest software as a service, including its web application, technician mobile app, client portal and their updates.
• Customer ("you"): the company or organization that buys Platform licenses.
• User: a person authorized by the Customer to use the Platform with one of the license roles (technician, office or administrator).
• Customer Data: the information the Customer and its Users upload to or create in the Platform, including data about their own clients, services, reports and technicians.
• Order: the order or checkout in which the Customer chooses roles, number of licenses and billing period (monthly or annual).

RUPISOL grants the license and provides the service. RUPIPEST LLC collects the price on behalf of the licensor and issues the corresponding payment receipts.

2. Acceptance, authority and business use

By checking the acceptance box at checkout, creating an account or using the Platform, the Customer accepts these Terms, the Privacy Policy and the Refund Policy.

• The person who accepts confirms they have authority to bind the company they represent.
• The Platform is for business and professional use. It is not offered to consumers.
• These Terms and the Order are the entire agreement between the parties. If they conflict, the Order controls only as to price, quantity and period.

3. License and user roles

RUPISOL grants the Customer a limited, non-exclusive, non-transferable and revocable license to use the Platform during the paid term, only for its internal operations.

The license is purchased per User and per role:

• Technician: performing field services, reports and evidence from the mobile app.
• Office: scheduling, follow-up, reports and client management. Office users are free and unlimited.
• Administrator: account setup, user management and billing.

Each account must have at least one administrator User. A license is personal: it may not be shared by several people, but the Customer may reassign it to another person when a User leaves the company.

The Customer may not:

• Sublicense, resell or transfer the Platform to third parties.
• Copy, decompile, disassemble or attempt to obtain the source code.
• Use the Platform to build a competing product or for public benchmarks without permission.
• Exceed the number of licenses purchased.

4. Accounts, credentials and security

The Customer is responsible for all activity carried out with its Users' credentials.

• Credentials must be kept confidential, and any unauthorized use must be reported right away to soporte@rupisol.com.
• Registration details must be accurate and kept up to date.
• The administrator is responsible for adding and removing other Users and setting their permissions.
• RUPISOL may apply reasonable security measures, such as additional authentication or blocking suspicious access.

5. Prices, billing and payment

Prices are in US dollars (USD) and are published on the Rupipest website and in the Order. Unless stated otherwise, they do not include taxes, fees or bank charges, which are paid by the Customer.

• Recurring billing: by accepting these Terms, the Customer authorizes automatic, recurring charges of the license price at the start of each period, to the payment method on file.
• Who charges: charges appear under the name of RUPIPEST LLC or the payment processor used (Stripe). Paying RUPIPEST LLC satisfies the payment obligation to RUPISOL.
• Adding licenses: licenses added during a period are charged in proportion to the time remaining.
• Failed payments: if a charge fails, it will be retried and the Customer will be notified. If it is not resolved within 7 days, RUPISOL may suspend access under section 13.
• Taxes and withholdings: the Customer is responsible for the taxes and withholdings that apply in its jurisdiction, and for telling us in time if it needs specific invoices or receipts.

6. Plans, renewal, cancellation and refunds

The Customer may choose monthly or annual billing. The annual plan has a discount on the monthly price, shown in the Order, and is paid in advance.

• Automatic renewal: each period renews for an equal period at the current price, unless the Customer cancels before the renewal date.
• How to cancel: from the billing portal or the administrator panel, or in writing to soporte@rupisol.com. Cancellation takes effect at the end of the period already paid, and access continues until that date.
• 30-day money-back guarantee: if the Customer cancels within 30 days of its first payment, on a monthly or an annual plan, that first payment is refunded in full, as described in the Refund Policy.
• Other refunds: outside the guarantee, payments are non-refundable, including partial periods and unused licenses, except for a proven billing error, the cases described in the Refund Policy, or where the law requires a refund.
• Trial period: if one is offered, it ends on the stated date and nothing is charged until then, unless stated otherwise.

7. Changes to prices and to these Terms

Prices. RUPISOL may change prices with at least 30 days' written notice before the next period. A price change never applies retroactively or to a period already paid. If the Customer does not agree, it may cancel before the renewal and will not be charged the new price.

Annual adjustment. Renewing plans may have an annual adjustment for inflation or another index announced in advance.

Terms. RUPISOL may update these Terms. Material changes will be announced by email or in the Platform at least 30 days in advance. Continuing to use the Platform after that date means accepting the new version. Each version is kept with its effective date, and every checkout records the version the Customer accepted.

8. Customer Data, privacy and export

Customer Data belongs to the Customer. RUPISOL processes it only to provide and improve the service, and acts as a processor of the personal data of the Customer's own clients.

• License to host: the Customer grants RUPISOL the limited right to host, process and display Customer Data in order to operate the Platform.
• Customer responsibility: the Customer must have a legal basis and authorization to upload the personal data of its own clients and technicians.
• Security: RUPISOL applies reasonable technical and organizational measures, such as encryption in transit and backups.
• Subprocessors: RUPISOL may use infrastructure, payment and communication providers, and is responsible for them. The list is available on request.
• Export and deletion: when the contract ends, the Customer may export its data for 90 days. After that, RUPISOL deletes or anonymizes it, unless the law requires keeping it.
• Privacy Policy: the processing of personal data is also governed by the Privacy Policy, which is part of these Terms.

9. Intellectual property

RUPISOL keeps all rights to the Platform, its code, design, trademarks, documentation and improvements. These Terms grant the Customer no rights beyond the license in section 3.

If the Customer sends comments or suggestions, RUPISOL may use them freely without any payment obligation. Customer Data and the reports the Customer creates remain the Customer's.

10. Acceptable use

The Customer and its Users agree not to:

• Use the Platform for unlawful purposes or upload content that infringes the rights of others.
• Attempt unauthorized access to accounts, systems or data of other customers.
• Introduce viruses or malicious scripts, or run vulnerability tests without written permission.
• Overload the infrastructure with automation or bulk data extraction.
• Use the Platform in a way that violates applicable sanctions or trade restrictions.

11. Availability and support

RUPISOL will make reasonable efforts to keep the Platform available, without guaranteeing uninterrupted or error-free service.

• Maintenance: may be scheduled with prior notice when possible. Interruptions for maintenance or for causes beyond RUPISOL's control do not give rise to compensation.
• Support: Monday to Friday, 9:00 AM to 6:00 PM (GMT-5, Lima time), at soporte@rupisol.com and through the support WhatsApp group.
• Training: the scope of initial training is set in the Order or agreed with the support team.
• Third-party integrations: RUPISOL is not responsible for failures of external services that the Customer connects to the Platform.

12. Warranties, limitation of liability and indemnity

No additional warranties. The Platform is provided "as is" and "as available". To the extent permitted by law, implied warranties are excluded, including fitness for a particular purpose. The Customer is responsible for checking that its reports and records meet the health and pest control regulations of its country and state.

Limitation of liability. The total liability of RUPISOL and RUPIPEST LLC to the Customer, for any cause, will not exceed the amount actually paid by the Customer in the 12 months before the event that gave rise to the claim. Neither will be liable for lost profits, lost clients, loss of data not caused by its gross negligence, or indirect damages.

Exceptions. These limits do not apply where the law does not allow them to be limited, such as in cases of willful misconduct or gross negligence.

Indemnity. The Customer will hold RUPISOL and RUPIPEST LLC harmless from third-party claims arising from Customer Data or from use of the Platform in breach of these Terms.

13. Suspension and termination

• By the Customer: the Customer may cancel as described in section 6.
• Suspension: RUPISOL may suspend access, with notice when possible, for unpaid amounts, use that violates section 10, or a security risk.
• Termination for breach: either party may terminate the contract if the other commits a material breach and does not cure it within 15 days of written notice.
• Effects: on termination, the right to use the Platform ends, the Customer must pay any amounts owed, and it may export its data as described in section 8. Clauses that by their nature should survive will survive, such as intellectual property, liability and governing law.

14. Governing law and disputes

These Terms are governed by the laws of Peru, without regard to its conflict of laws rules.

Prior negotiation. Before starting an arbitration, the parties will try to resolve the dispute in good faith, in writing, for 30 days from the notice.

Arbitration. Any dispute arising from or related to these Terms, including their existence, validity or termination, will be finally resolved by arbitration at law, administered by the Arbitration Center of the Lima Chamber of Commerce under its rules in force. The tribunal will consist of a sole arbitrator, the seat will be Lima, Peru, and the language of the arbitration will be English. The award will be final and binding.

Urgent measures and collections. Either party may go to the competent courts to request urgent interim measures, and RUPISOL may bring court claims for unpaid amounts.

15. General terms and contact

• Assignment: the Customer may not assign these Terms without written consent. RUPISOL may assign them to a company in its group or to a successor of the business.
• Severability: if a clause is invalid, the rest remain in effect.
• No waiver: not exercising a right does not mean waiving it.
• Force majeure: neither party is liable for failures caused by events beyond its reasonable control.
• Notices: sent to the administrator User's email, or to freddy.muro@rupisol.com for RUPISOL.
• Language: these Terms are a translation of the Spanish original. If versions in several languages differ, the Spanish version prevails.
• Effective date: these Terms are in effect from November 8, 2026. Version 1.0.

Contact: RUPISOL S.A.C. and RUPIPEST, LLC · freddy.muro@rupisol.com · Support: soporte@rupisol.com · www.rupipest.com